Refund policy

We have a 30-day return policy, which means after receiving your item, you have 30 days to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the original receipt or proof of purchase.

Amore Toscano Canada reminds its customers to store the products in a dry place, not exposed to too high or too low temperatures and away from direct sunlight. Cosmetic products that have not been stored according to these conditions will therefore be excluded from the guarantee.

You can always contact us for any question related to order return at service@erbariotoscano.ca.

Damages and issues
Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and resolve it.

Exceptions / non-returnable items
We do not accept returns of opened products. Please get in touch with us if you have questions or concerns about your specific item.

Unfortunately, any items purchased on SALE are final and cannot be returned, exchanged or refunded regardless of the purchase date.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted by us and refunded, make a separate purchase for the new item.

Refunds

To start a return, you can contact us at service@erbariotoscano.ca. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. 

We will notify you once we’ve received and inspected your return, and let you know within 7 business days if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method.

For all returns, we will issue a credit less shipping, both outgoing and incoming as well as a $10 restocking fee. 

Please remember it may take your bank or credit card company 7-10 business days to process the refund.

Amore Toscano Canada reserves the right to modify its return and refund policy at any time